At Gorillaz.com we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy. Any personal information provided or to be gathered by Gorillaz.com is controlled primarily by Gorillaz.com.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers. When you enter a contest or other promotional feature we may ask for your name, address and e-mail address so we can administer the contest and notify winners. We also use the information you provide for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and also to monitor customer traffic patterns and site usage to help us develop the design and layout of the shop. We may also use the information we collect to occasionally notify you by email, telephone (including automated calls, SMS text message and other electronic messages such as picture messaging) and post about important functionality changes to the Web site and new Gorillaz.com products and services (including special offers, discounts, offers, competitions and so on) which we think you'll find valuable. You can change your options by sending an email to Gorillazshop@iforcegroup.com. Each promotional e-mail from us will come with instructions for how to unsubscribe from the mailing list. We may supplement the information that you provide to us with information that we receive from third parties.

How does Gorillaz.com protect customer information?

When you place an order we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

Fraud Prevention

In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other companies within the Gorillaz.com group of companies other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Currently we do not use cookies to allow us to monitor your shopping, for you to personalise your shop and provide you with recommendations. However, in the future we may well include this functionality.

Will Gorillaz.com disclose the information it collects to outside parties?

Gorillaz.com does not sell, trade or rent your personal information to others Gorillaz.com may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation. We may give information about you to the following, who may use it for the same purposes as set out above: (a) to affiliated companies or subsidiaries owned or controlled by Gorillaz.com, if any; (b) to employees and agents of Gorillaz.com to administer any accounts, products and services provided to you by us now or in the future; (c) agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs; (d) to other organisations for the administration of prize draws or competitions; (e) to anyone to whom we transfer or may transfer our rights and duties under our agreement with you; (f) if we have a duty to do so or if the law allows us to so; You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us (see details below).

Links

We may display links to other sites within the Gorillaz.com online shop. We are not responsible for those other sites, their privacy policies or how they treat information about their members. We advise you to check their privacy policies to find out how they are treating your personal information.

Contact Us

If you have any questions about this privacy policy, or the privacy practices of Gorillaz.com, you can email Gorillazshop@iforcegroup.com.

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Gorillaz.com possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others except as set out in this Privacy Policy.

Your Consent

By using our Web site, you consent to the collection and use of this information by Gorillaz.com and those authorised by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Please note that the information you enter may be transferred outside the European Economic Area for the purposes of processing by Gorillaz.com and its agents and in order to maintain customer accounts for you and as otherwise set out in this Privacy Policy. Any transfer of personal information outside of the European Economic Area is done in circumstances ensuring that the information is processed only in accordance with this Privacy Policy and the UK's Data Protection Act. By submitting your order, you consent to this transfer.